Grievance Redressal Framework
Corporate Commitments: At Automize Media Labs, we anchor our professional engagements in absolute transparency and clinical-grade compliance. If our strategy, team, or processes fall short of your operational expectations, we maintain a dedicated correction channel.
Escalation Architecture:
- Phase 1: Contact your assigned operational squad (Senior GEO/AEO Strategist) for rapid strategic timeline re-calibration.
- Phase 2: Formal Management Review. If any critical item fails resolution parameters within 3 business days at the specialist level, clients are advised to escalate a formal grievance case to corporate management via automizemedialabs@gmail.com.
Service Level Commitments (SLA): We formally log and acknowledge receipt of all grievance escalations within 24 hours of delivery. Management commits to presenting an executive corrective resolution roadmap to the client within 7 business days.
